You matter, but not that much.
People are mostly preoccupied with their own lives and concerns.
Your business might capture their attention briefly, perhaps only once, at best. This fleeting opportunity depends on one or more factors: their needs, timing, circumstances, or even sheer luck.
In that instant, in the blink of an eye, you must make an impression that sticks. If you don't, the opportunity is gone.
Every action a company takes, every interaction, and every impression it leaves shapes public perception. This perception is your brand. It exists whether you actively cultivate it or not. Make it a good one.
Always strive to elevate your business into an exceptional brand.
Without it, you will be out of business.